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Help & support

How Shards works, and how to reach us.

Everything you need to back a Vault, trade shards, redeem the real slab, and get help if something isn't right.

Fractionalizing your card

Deposit a graded-card NFT you own on-chain. We mint shards backed 1:1 by that card to your wallet and hold the slab in insured custody, no crowdfunding, no capital up front, nothing to ship in.

Buying & trading shards

Buy fractional shards of a graded card and trade them on a live market. Hold for upside, or sell any time. Your positions and cost basis live in your portfolio.

Redeeming the physical card

Hold a whole card's worth of shards and you can burn them to claim the physical slab, shipped to you. Fractional holders trade rather than redeem.

Trust & protection

Cards are authenticated before anything is minted, custody is held before any payout, and backing is provable 1:1 on proof-of-reserves.

Frequently asked

How does fractionalizing a card work?
You deposit a graded-card NFT you already own on-chain. We mint shards backed 1:1 by that card (e.g. 10,000 shards per card) straight to your own wallet, and hold the physical slab in insured custody. You can then sell your shards, buy more, or redeem a whole card's worth to claim the slab. No crowdfunding, no capital up front, nothing to ship in.
Which cards can I fractionalize?
Any graded-card NFT from a verified collection we support (its authenticity is proven on-chain, not by us eyeballing it). If your NFT isn't from a supported collection, the deposit is simply declined, nothing is minted and you keep your NFT.
What is a shard?
A shard is a fractional, tradeable piece of one specific graded card. If a card is split into 10,000 shards, each shard is 1/10,000 of that exact slab. You can buy, sell, and hold shards without owning the whole card.
If lots of people own shards of one card, who gets the physical card?
The physical card only goes to someone who redeems a WHOLE card's worth of shards. If you hold a fraction, you can trade it freely, but you can only claim the physical slab once you hold enough shards to cover a full card. Until then the slab stays in the vault, backing everyone's shards 1:1.
How do I know the card behind my shards is real and actually in the vault?
Every tokenized card is authenticated before any shards exist, and the backing is verifiable on our proof-of-reserves page: the number of shards outstanding always equals the number of cards held, times the shards per card.
Do I keep custody of my shards?
Yes. Fractionalizing is non-custodial: shards mint to your own Solana wallet, and every buy, sell, and redeem is a transaction you sign yourself. We only custody the physical card that backs them.
How do I redeem the physical card, and is it insured in transit?
Once you hold a whole card's worth of shards you can burn them to claim the slab, shipped to you fully insured with tracking. Fractional holders trade rather than redeem.

Contact & disputes

Have a question about a card, a payout, or a disagreement about a decision? We read every message and aim to respond within one business day. Include your cash-out reference (the link in your confirmation email) so we can find it fast.

Live support opens with our public launch. In the meantime, use the in-app notifications on each cash-out for status updates.

Shipping a card? Use tracking, and add carrier insurance for high-value slabs.